Support Services

We provide telephone, remote access, and on-site support for all our products and services and many third-party products. Our support is open  9 hours every weekday from 9:00 AM  to 6:00 PM. You do not need to be an existing client to enjoy our services.

Support services include setup, integration, data import/export, custom reports, data file rebuilds, error resolution, procedural consultation, on-site or classroom training, and more. A majority of our new clients come to us because they need support for their existing system. We stand ready to provide you professional, timely support that you expect and deserve.

Support Plans

Renew, upgrade, or inquire about adding a Sage support plan. As a Sage customer, you have options. There are three support plan options available to you: Silver, Gold, and Platinum. Regardless of which plan you choose, you can take advantage of the following benefits:

  • 24/7 emergency support
  • Stay up-to-date on product upgrades and updates
  • Special product pricing and a priority support contact
  • Access to online learning resources and support databases
  • Post-installation support
  • Regular tax table updates
  • Assistance with diagnostics

We care for our clients’ business as our business. We think and act like business partners, not academic advisors. We share our clients’ aspirations, work to understand their reality, and align our incentives with their objectives — so they know we’re in this together.

Looking for a Sage Business Partner with experience?