The Support Level Agreement (SLA) guarantees customers privileged access to our services, continuity in the provision of services, and financial conditions most advantageous!
Support can be:
- Service Desk (telephone support supported by remote interventions).
- Custom (usually at Customer’s premises).
- Proactive (interventions scheduled to monitor the system and anticipate problems).
- Customers with an active Support Contract have access to our Customer Support Area, so they can manage their contract with the greatest convenience (creating incidents, approving incidents, closing incidents, visualizing activities carried out, etc.).